Contact us

Please click on the link that applies to you:

Insufficient Availability?

Our website is always up to date with what availability each venue has loaded onto the system.  You could try our advanced search service if you are willing to change properties during your stay.  If you are attempting to book far in advance, it may be worth returning to the website at a later date as most rooms are made available between two and three months in advance.

Please note that some destinations have age restrictions relating to children.

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Cancellation Policy?

For details of our cancellation policy, please see our Terms and Conditions, Section 3.

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Extra guests in rooms?

Strictly no extra guests are allowed in rooms. Extra mattresses, blow up beds, and two guests sharing a single bed is not permitted under any circumstances.

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Room definitions (e.g. "ensuite", "standard", "twin" etc)

A “standard” room typically has a shared bathroom. An indication of the number of rooms per bathroom should be explained in the room description.

“Ensuite” means that this room has its own private WC facilities including a toilet and shower/bath.

“B&B” means “bed and breakfast” – i.e. that breakfast is provided with this room type.

"Twin" means two single beds in a room.

“Room only” means that no breakfast is available for this room type, and that kitchen facilities may be limited.

“Self-catering”, means that no breakfast is available for this room type, and that kitchen facilities are provided for you to prepare your own means.

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Linen and towels provided?

Linen and towels are provided unless otherwise stated.

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Property details?

Please select the property from this list...

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Difficulties making payment?

Suggestions include:

  • Check that your internet connection is reliable
  • Check that your card has sufficient clearance to make the payment
  • Check that your bank is not blocking the payment

If you are still experiencing difficulties, please try using a different credit / debit card.  If this doesn't work, please email support@travelbookingnetwork.com with details of the problem you are experiencing.

We are unable to take bookings over the phone and cannot make any reservations without full payment.

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Difficulties making cancellation / amendment?

All cancellations and amendments have to be made through the my booking section of the website.

Cancellations and amendments must be made in advance of the arrival date (beyond that date, no refund will be payable).

See Section 3 of the Terms and Conditions for more details.

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Can rooms be reserved without payment?

It is not possible to make any reservations without full payment at the time of booking. We are also unable to take bookings over the phone.

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Large group (e.g. of more than 20 people)?

We are happy to try to help groups find accommodation.  We may also be able to arrange meeting facilities.  If you are requiring help, please email groups@travelbookingnetwork.com, giving details of a) where you are hoping to be accommodated, b) how many rooms you are looking for and of what type (single / twin), c) the age profile of the group, and d) whether you have already made any other enquiries.  In the subject line to the email, please put your surname and the month you are enquiring about.

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Require a receipt?

The booking confirmation email that you should have received having finalised your booking qualifies as a receipt. We are unable to issue any other forms of receipts or invoices.

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Promotion / discount entitlement?

Promotion codes are only issued in very exceptional circumstances, by individual venues, and not in response to requests.

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Interested in joining us?

If you are interested in your property or tour being listed on our website, please email sales@travelbookingnetwork.com. We will be pleased to hear from you and will respond quickly.

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Is your problem/enquiry not covered above?

If your question does not relate to a specific property and is not answered above, please email support@travelbookingnetwork.com, or write to us at: TravelBookingNetwork, P.O.Box 63702, London. SW3 4YG. Be sure to mention the city/property you are enquiring about in all correspondence. We will do our best to reply as quickly as possible.

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